I heard a very interesting comment the other day made about a of mine. This particular sales person was commenting how badly the appointment had gone because my had "directed" the conversation with the customer(through an Agenda) instead of "letting the customer tell him what he wanted" This is not made up, this really happened. One of the current selling models in my organization is for reps to bring in another rep who may be more experienced in Managed Print Services and conduct an appointment together(you can imagine the possibility for...